The Customer Service Cup, the most important award granted by the American airline American Airlines, was awarded to the Juan Gualberto Gómez international airport in Varadero, located in the western province of Matanzas, according to the recent announcement by the Aviation Corporation. Cubana SA (CACSA).
Several sites have echoed the press release where CACSA explained that the award is given in recognition of performance with efficiency and quality in the operations of the company and is considered its highest distinction.
The stimulus, which will soon also receive the Havana air terminal José Martí, stands out along with Matanzas for the quality and management of its infrastructure, as well as for the customer service, punctuality and handling of luggage, key elements for the satisfaction of the passengers, affirms the text on the prize.
Founded on September 25th, 1989, the terminal moves more than one million 500 thousand passengers and receives an average of 137 flights in seasons of tourist boom as of now.
It is already characteristic in this airport, its executives ponder, it is the behavior of the time of stay, measuring the quality of operations, time that is usually well below the 45 minutes established by the International Civil Aviation Organization.
The indicator means the streamlining of obligatory procedures that passengers must submit to their arrival, that after exhausting flights, they want quick attention to take a good rest in their places of destination.
American Airlines made its inaugural flight to Havana in November 2016, just over a year after the restoration of diplomatic relations between the United States and Cuba.