The implementation of initiatives aimed at optimizing quality in the provision of services continues to animate the daily life of the Meliá Las Antillas hotel, an installation located in the beach resort of Varadero, Cuba’s main sun and beach emporium.
One of these actions is related to the motivational campaign Making it better is possible, constituted as a mobilizing spring of the productive reserves existing in the workers, assured the website of Radio 26 Estrella Sánchez, general secretary of the union bureau of the center belonging to the Gran hotel group Caribbean.
In addition to recognizing outstanding employees in any of the areas where they excel for their excellent performance, the motivational campaign rewards particularly those who are most mentioned in social networks and in comprehensive surveys. “We encourage these people on the last Friday of each month and we are very satisfied with the reception that this idea has,” said Estrella Sánchez.
The union leader adds that the motivational campaign Making it better is possible is more than meeting the objectives that originated it:
“Today people feel more committed than before and have increased their sense of belonging. For example, most of the 66 active founders proposed us to go to work at the new International Hotel and we refused. This is palpable evidence of the attachment felt by a collective where every day we try to perfect attention to men and women. ”
According to Estrella Sánchez, the daily delivery of tips for health programs or the gift of toys to children admitted to Oncology wards is joined by the massive participation of members in voluntary work and blood donations.
“In order to save the hotel expenses, many of the constructive actions and maintenance we assume ourselves. Note that we are one of the few in Varadero who have all the rooms working, none is out of order, “he says, another attitude that corroborates, stresses, the willingness to give everything for the Meliá Las Antillas.
Liliam Ruiz González, deputy general director of the installation, considers that the performance of the workers is vital to face an old residential plant, which has already reached two decades.
Affirms that only with a vanguard collective like that “you can face any task no matter how complex it may be. This will be another opportunity to recognize those who stand out the most. The Do it better is possible campaign takes into account all the scenarios where the affiliates act. Give everything for quality is the maximum that guides us as a compass “, reiterates the also deputy to the Cuban Parliament, Estrella Sánchez.
• Photos of the author