Cutting out the misconduct, the poor practices, mistreatment, and the inadequacy of staff and administrators that continue to prevail in these and other public service offices in Matanzas would also be another attractive alternative.
Carrying out any procedure today in Matanzas becomes a race full of obstacles, difficulties, and denials.
And this isn’t just because of the energy crisis we’re facing, although behind this are excuses and mistreatment, travel, unnecessary lines, and long waits that exceed twelve months.
The reasons are indefinite: there’s no power, the connection went down, the server is faulty, the employee handling the process has personal problems, and one of the most frequently used ones only handles a certain number of people.
This happens in almost all offices and centers that are supposed to provide services, for example, the National Labor Agency (ONAT), whose server is down only for processing procedures and not for collecting taxes;the Municipal Labor Department, where mistreatment is commonplace; and others such as the Department of Hygiene and Epidemiology in the region, which postpones a signature for up to nine months.
The truth is that no manager controls these employees, who have the power to make decisions and execute actions, and from what we can see, they expect more than verbal thanks.
In Matanzas, it’s urgent to put our finger on the wound, on what’s been done wrong, and on what truly affects the population.It’s necessary to look, listen, and feel what’s happening, what hurts its people, who are trying to resist as best they can.
It’s not enough to demand creativity if every step we take is flanked by a wall of justifications and indolence on the part of those who decide and impose their laws, by someone who holds a position and feels superior to the rest.
Creating institutional strategies such as moving offices and departments to protected areas, increasing the number of officials who help expedite backlogged procedures, and incorporating new ones would be an option that the people of Matanzas would appreciate.
Rooting out the poor practices, the misconduct, mistreatment, and the inadequacy of officials and administrators that continue to prevail in these and other offices serving the population in Matanzas would also be another attractive alternative.
Let us not allow apathy and ignominy to continue to take hold of society, because today we have time; tomorrow it may be too late.
